We offer Free Standard U.S. Shipping on orders that total $75 or more and Free Standard International Shipping on orders that total $100 or more.
Orders are usually processed and shipped within 3-5 business days of purchase. Shipping time for pre-order pieces may take longer, details of which can be found in the product description. When your order ships, we will email you a shipping confirmation with tracking information. Please check your spam folder if you did not receive the shipping email. Additionally, you can find the tracking number by clicking "My Account" and then "My Orders."
All orders are shipped via USPS Priority mail. All orders are insured and require signature confirmation for delivery. Therefore, Madison Gems is not responsible for packages that are lost/misplaced if they have been signed for.